Progressive Industries Industries Warranty

Progressive Industries warrants its products are free from defects in materials and workmanship for a period as outlined in the schedule below.  This is in lieu of all other warranties, obligations, or liabilities expressed by the company.  In the event that a properly installed EMS proves defective under normal use, Progressive Industries will repair or replace the device at its discretion.

With the Hardwired EMS it is not necessary to return the entire system for repair. This product was specifically designed be modular therefore, any part of the EMS can be replaced without removing the entire product.  For technical support call 919-462-8280.  

Once technical support has properly diagnosed the problem if any, a replacement part will be sent to you. Do not remove damaged part unless instructed to do so; this will assist you when it comes time to install the replacement part. 

When you receive your replacement part or parts, inside the box will be a return address label with RGA number.  Simply use the same box and return label to ship back the damaged part.  

The address below is strictly a mailing address. Please do not try, or attempt to visit our facility during business hours. The company is not properly staffed or equipped to handle on site repair work. All returns must go through technical support.   

Progressive Industries

414-B Airport Boulevard

Morrisville, NC 27560

The unit should be properly packaged, with the postage paid and the following information:

1. Date of purchase

2. A detailed explanation of the defect.

Progressive Industries cannot assume responsibility for acts of god, alterations, shipping, handling, or any other factors not under the control of Progressive Industries.

Progressive Industries has no responsibility for installation, personal injury, property damage, incidental, contingent, or consequential damages of any kind resulting from defects or failure of the unit to function. 

The remedy for breach of this warranty is limited to the repair or replacement of the defective product at Progressive Industries option. In no case shall the liability prescribed by law exceed the purchase price. Some states do not allow exclusion or limitation of incidental or consequential damages or allow disclaimer, modifications, or limitations on how long a warranty last, therefore the above warranties may not apply to you. This warranty gives you certain legal rights, and you may have other rights which may vary from state to state.